Can I change plans?
Memberships are billed once a year. To move to a different plan, contact us and we will confirm the terms before you pay.
What counts as a request?
A request is any task you ask us to handle — from booking a restaurant to arranging a private tour. Follow-up messages on the same task count as one request.
Is there a free trial?
We do not offer a free trial. If you are unsure which plan fits, contact us first and we will talk it through with you.
How does the AI assistant work?
Our AI assistant helps you draft requests, get instant answers about life in China, and receive personalized recommendations — all powered by your account context.
What payment methods do you accept?
We accept all major credit cards via Stripe. We are working on adding Alipay and WeChat Pay support — contact us for alternative payment arrangements.
Can I cancel?
Membership is a one-off yearly payment with no automatic renewal, so there is nothing to cancel. Refunds follow our refund policy.