Last updated: October 2026 (draft)
This policy applies to travel bookings, consulting services and concierge services purchased through VipInChina. The cancellation terms in your booking confirmation or service agreement take precedence over this page where they differ.
If you cancel well before departure, we refund what you paid less any non-recoverable costs charged by hotels, airlines, transport and other suppliers. The closer to departure you cancel, the larger the share of the price that suppliers may retain. Your booking confirmation states the applicable cancellation schedule. Changes to dates or travellers are treated as a cancellation and rebooking where the supplier does not allow amendments.
Consulting fees are refundable for work that has not yet started. Once work has begun, we refund the portion that corresponds to work not yet performed, less government fees and third-party costs already paid on your behalf. Fixed-scope deliverables that have been delivered are not refundable.
Concierge membership fees are refundable in full if you cancel before the first request is fulfilled. After that, the current billing period is not refunded, and your membership ends at the close of that period. Pass-through costs for goods, tickets and reservations follow the supplier's terms.
Contact us at contact@vipinchina.com with your booking or request reference. We confirm receipt and review the request. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or card issuer.
If we or a supplier cancel a service, we offer an alternative of equal value or a full refund of the amount paid for the cancelled service. Where an event beyond reasonable control (for example severe weather, government travel restrictions or natural disaster) prevents delivery, we refund what we can recover from suppliers and will help you rebook where possible.
Questions about this policy: contact@vipinchina.com or VipInChina, Shanghai, China.